CA Proposition 65 Warning
Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.p65warnings.ca.gov/alcohol.
Policies
Privacy Policy
1. Personal Information We Collect
When you visit the Site, we may collect:
Device Information: Automatically collected details such as:
- Your web browser, IP address, and time zone
- Cookies installed on your device
- Pages or products you view, referring websites/search terms, and how you interact with our Site
Technologies Used:
- Cookies – stored data files (learn more: http://www.allaboutcookies.org)
- Log files – track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps
- Web beacons, tags, and pixels – record browsing patterns
Order Information: If you make or attempt to make a purchase, we collect:
- Name
- Billing/shipping address
- Payment information (including credit card numbers)
- Email address
- Phone number
SMS/Phone Information: If you provide your phone number for order updates, marketing messages, or other communications, we will collect and store it. SMS consent is not shared with third parties or affiliates.
2. How We Use Your Personal Information
- We use your information to:
- Fulfill orders (payment processing, shipping, confirmations)
- Communicate with you regarding orders, inquiries, and promotions
- Screen for potential risk or fraud
- Provide marketing materials in line with your stated preferences
- Improve and optimize our Site through analytics
For SMS communications, we use your phone number to send:
- Order alerts & shipping updates
- Reservation confirmations & reminders
- Event notifications
- Promotional offers (if you have opted in)
You can opt out of SMS communications at any time by replying STOP to our messages.
3. Sharing Your Personal Information
We share your information only with:
- Service providers (e.g., Commerce7 for our online store, Google Analytics for website analytics)
- Legal authorities when required by law or to protect our rights
We do not sell, rent, or share SMS consent or phone numbers with third parties or affiliates for marketing purposes.
For details on Google’s privacy practices, visit: https://www.google.com/intl/en/policies/privacy/.
To opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout.
4. Behavioural Advertising
We may use your information to deliver relevant ads. Learn more: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Opt-out here: http://optout.aboutads.info/.
5. Do Not Track
We do not alter our Site’s data practices when a “Do Not Track” signal is detected.
6. Data Retention
We keep your Order Information as long as necessary for business, legal, or tax purposes.
7. Minors
Our Site is not intended for individuals under 21.
8. Changes
We may update this policy from time to time to reflect business, legal, or operational changes.
9. Contact Us
Email: info@monseratewinery.com
Mail: 2757 Gird Rd, Fallbrook, CA 92028
SMS Terms of Service
By opting into SMS from a web form or other medium, you agree to receive SMS messages from Monserate Winery. This may include:
- Order and shipping updates
- Reservation and appointment reminders
- Event notifications
- Promotional messages (if you have opted in)
Messaging frequency may vary.
Message and data rates may apply.
- To opt out at any time, text STOP
- For assistance, text HELP or visit https://monseratewinery.com
- See Privacy Policy at: https://monseratewinery.com/policies/
- See Terms of Service at: https://monseratewinery.com/policies/
SMS consent is not shared with third parties or affiliates.
Accessibility:
Our Privacy Policy and Terms of Service are always available at https://monseratewinery.com/policies/ and are linked in the footer of every page, as well as near consent checkboxes on all forms collecting personal information.
Wine Club Policy
Terms & Conditions
You are at least 21 years of age and acknowledge that the person receiving the shipment is at least 21 years of age and must sign for any wine delivery.
By joining the Wine club, you authorize Monserate Winery to automatically bill the credit card on file according to the schedule of the club you selected. The amount charged will include the price of the discounted wine plus applicable tax and shipping cost.
Wine club members agree to receive two (2) shipments in addition to their initial purchase before cancelling their membership, members who cancel prior to their minimum commitment are subject to an early cancellation processing fee. Cancels are not final until confirmed by a staff member.
Cancellations can be done by submitting a written request to wineclub@monseratewinery.com. In order to be excluded from an upcoming shipment, cancellations must be made 30 days prior to the upcoming shipment.
Member discounts cannot be combined with any other discount or promotion offered by Monserate Winery. Additionally, a member named on the account must physically be present to se any discounts or benefits.
Wine Club wine selections are subject to current wine availability.
Complimentary wine tastings/glasses are only available in the tasting room during regular business hours. This excludes winery events and wine club events.
Wine Club memberships may have a maximum of two people named on the account. Both members named on the account must share the same address and have access to the default card on file.
Members will be charged for any reshipping fees due to failed deliveries. Members must update their wine club profile or notify Monserate Winery of any address or credit card changes.
The Wine Club is available to residents in the following states:
- Arizona
- California
- Colorado
- Florida
- Idaho
- Minnesota
- Nevada
- Oregon
- Texas
- Washington
Terms & conditions are subject to change without prior notice.
If you have any questions about our Wine Club policy, please email wineclub@monseratewinery.com.
Shipping Policy
Terms & Conditions
An adult signature age 21 or older is required for all wine shipments.
Monserate Winery reserves the right to correct any incorrect shipping rate or discount before processing an order. Shipping is provided by UPS Ground, please allow up to 8-10 business days for shipments. If an adult age 21 or older is not present to sign for a wine shipment, UPS will make up to two additional attempts to deliver on the following business days. After which, UPS will hold the shipment at their facility which can be picked up with a valid form of photo ID. UPS will hold the delivery at their facility for up to five days, after which it will be returned to Monserate Winery.
Currently, Monserate Winery is authorized to make wine shipments to the following states:
- Arizona
- California
- Colorado
- Florida
- Idaho
- Minnesota
- Nevada
- Oregon
- Texas
- Washington
Returns Policy
Terms & Conditions
We stand by the quality of our wines. If your purchase is spoiled, contaminated or otherwise not consumable you may return the product within seven (7) days with a valid receipt for a refund to the original form of payment or, if you prefer, exchange the product.
Monserate Winery does not accept returns for merchandise sold through our website or on site.
Events Policy
Terms & Conditions
Monserate Winery ticketed events are rain or shine. Refunds will only be eligible due to event rescheduling or cancellation.
Should a refund be issued, we will refund the price that you paid for your ticket to your original payment method.