Policies

CA Proposition 65 Warning
Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.p65warnings.ca.gov/alcohol.

Privacy Policy

Terms & Conditions

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://monseratewinery.com/.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Xudle to power our online store. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records.

MINORS
The Site is not intended for individuals under the age of 21.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@monseratewinery.com or by mail using the details provided below:

2757 Gird Rd, Fallbrook, CA 92028

Wine Club Policy

Terms & Conditions

You are at least 21 years of age and acknowledge that the person receiving the shipment is at least 21 years of age and must sign for any wine delivery.

By joining the Wine club, you authorize Monserate Winery to automatically bill the credit card on file according to the schedule of the club you selected. The amount charged will include the price of the discounted wine plus applicable tax and shipping cost.

Wine club members agree to receive two (2) shipments in addition to their initial purchase before cancelling their membership, after which cancellations must be made 30 days before any scheduled shipment. Cancellations can be done by submitting a written request to wineclub@monseratewinery.com. Membership cancelations are only final once a Wine Club team member confirms the cancellation.

Member discounts cannot be combined with any other discount or promotion offered by Monserate Winery.

Wine Club pick-ups are available for pick-up for up to 30 days. After which, they will be shipped to the address on file and the member will be charged the fee for shipping.

The Wine Club is available to residents in the following states:
CA.

Terms & conditions are subject to change without prior notice.

Members will be charged for any reshipping fees due to failed deliveries. Members must update their wine club profile or notify Monserate Winery of any address or credit card changes.

If you have any questions about our Wine Club policy, please email wineclub@monseratewinery.com.

Shipping Policy

Terms & Conditions

An adult signature age 21 or older is required for all wine shipments.
Monserate Winery reserves the right to correct any incorrect shipping rate or discount before processing an order. Shipping is provided by UPS Ground, please allow up to 8-10 business days for shipments. If an adult age 21 or older is not present to sign for a wine shipment, UPS will make up to two additional attempts to deliver on the following business days. After which, UPS will hold the shipment at their facility which can be picked up with a valid form of photo ID. UPS will hold the delivery at their facility for up to five days, after which it will be returned to Monserate Winery.

Currently, Monserate Winery is only authorized to make wine shipments to the following states: CA.

Returns Policy

Terms & Conditions

We stand by the quality of our wines. If your purchase is spoiled, contaminated or otherwise not consumable you may return the product within seven (7) days with a valid receipt for a refund to the original form of payment or, if you prefer, exchange the product.

Monserate Winery does not accept returns for merchandise sold through our website or on site.

Events Policy

Terms & Conditions

Monserate Winery ticketed events are rain or shine. Refunds will only be eligible due to event rescheduling or cancellation.

Should a refund be issued, we will refund the price that you paid for your ticket to your original payment method.